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7150 Columbia Gateway Drive, Suite L, Columbia, MD 21046
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112 West 34th Street, 18th floor, Room 18025 New York, NY 10001
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Grade Your Building’s Visitor Experience: A Report Card for Commercial Property Managers6 minute read | Updated May 29, 2025 |
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As a commercial property manager, the way your building accommodates visitors, tenants, vendors, and employees is a direct reflection of your commitment to modern, efficient, and welcoming property management. Use this article as a visitor experience report card to evaluate how well your building supports those who walk through its doors every day.
Here’s a breakdown of the 8 key areas that define an exceptional visitor experience. Review each section to identify strengths and spot opportunities for improvement:
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1) Building Entry & Lobby ExperienceFirst impressions matter. The lobby is the gateway to your property—and it should feel like a curated, branded experience. Look for:
2) Access Control & SecuritySecurity is essential—not intrusive. A secure environment that still feels accessible is the goal.
3) Navigation & GuidanceHelp people get where they need to go—with confidence. Whether a visitor or employee, no one should feel lost inside your building.
4) Workspace & Amenity BookingToday’s tenants need flexibility. Give them tools to book what they need, when they need it.
5) Communication & AnnouncementsStay connected, in real time. Ensure tenants and visitors stay informed about what matters.
6) Hospitality & EngagementMake every visit enjoyable. Small touches go a long way in tenant satisfaction.
7) Deliveries & Package HandlingKeep deliveries efficient and secure.
8) Analytics & Operations (Back-End Essentials)Data drives smarter decisions. Give your property managers the tools to stay ahead.
Final Grade: Is Your Building Visitor-Ready?Whether you scored an A+ across the board or found room for improvement, Navigo® is here to help you elevate your property's experience. Our expert team can work with you to enhance any area above, from cutting-edge check-in systems to dynamic communication networks and data-rich analytics.
Ready to optimize your building’s visitor experience?
Contact us today to schedule a consultation.
Explore itouchinc.com for more information on our solutions or contact us for needs unique to your property or project. |
7150 Columbia Gateway Drive, Suite L, Columbia, MD 21046
112 West 34th Street, 18th floor, Room 18025 New York, NY 10001
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7150 Columbia Gateway Drive, Suite L
Columbia, MD 21046
112 West 34th Street, 18-025
New York, NY 10001