Grade Your Building’s Visitor Experience: A Report Card for Commercial Property Managers

As a commercial property manager, the way your building accommodates visitors, tenants, vendors, and employees is a direct reflection of your commitment to modern, efficient, and welcoming property management. Use this article as a visitor experience report card to evaluate how well your building supports those who walk through its doors every day.

Here’s a breakdown of the 8 key areas that define an exceptional visitor experience. Review each section to identify strengths and spot opportunities for improvement:

1) Building Entry & Lobby Experience

First impressions matter. The lobby is the gateway to your property—and it should feel like a curated, branded experience. Look for:

• Digital welcome screens that reinforce your brand.

• Self-service check-in kiosks offering fast visitor registration, badge printing, and host notifications.

• Employee check-in tools that support hybrid scheduling and time tracking.

• Interactive directories that make it easy to find tenants and suites.

• Digital wayfinding with QR codes for mobile navigation.

• Emergency displays that communicate evacuation plans or alerts instantly.

2) Access Control & Security

Security is essential—not intrusive. A secure environment that still feels accessible is the goal.

• Offer secure QR codes or PINs for pre-registered guests.

• Ensure live security camera integration where appropriate.

• Maintain detailed visitor/vendor logs.

• Provide delivery driver instructions at check-in points for seamless package handling.

3) Navigation & Guidance

Help people get where they need to go—with confidence. Whether a visitor or employee, no one should feel lost inside your building.

• Install digital signage at key decision points.

• Use multi-floor kiosks with intuitive maps.

• Highlight ADA-compliant routes and searchable destination directories.

4) Workspace & Amenity Booking

Today’s tenants need flexibility. Give them tools to book what they need, when they need it.

• Deploy kiosks for reserving rooms, desks, or gym access.

• Install digital screens outside rooms to show availability and QR codes for quick booking or extending time.

5) Communication & Announcements

Stay connected, in real time. Ensure tenants and visitors stay informed about what matters.

• Use digital message boards in lobbies, elevators, and common areas.

• Display community news, upcoming events, and management updates.

• Push emergency alerts or maintenance notices immediately.

6) Hospitality & Engagement

Make every visit enjoyable. Small touches go a long way in tenant satisfaction.

• Offer touchscreen ordering kiosks in cafés.

• Display shuttle schedules, transit info, and ride share pickup points.

• Highlight nearby events or building-hosted gatherings.

• Add live concierge chat for personalized support.

7) Deliveries & Package Handling

Keep deliveries efficient and secure.

• Notify tenants with package pickup alerts.

• Provide locker access instructions at kiosks.

• Display driver directories and delivery protocols to reduce confusion.

8) Analytics & Operations (Back-End Essentials)

Data drives smarter decisions. Give your property managers the tools to stay ahead.

• Use analytics to monitor visitor traffic and trends.

• Offer a centralized staff dashboard to manage directories, messages, and check-ins.

• Enable remote content management for all signage and systems.

Final Grade: Is Your Building Visitor-Ready?

Whether you scored an A+ across the board or found room for improvement, Navigo® is here to help you elevate your property's experience. Our expert team can work with you to enhance any area above, from cutting-edge check-in systems to dynamic communication networks and data-rich analytics.

Ready to optimize your building’s visitor experience?
Contact the Navigo® team today and let us help you deliver a modern, seamless, and engaging environment that meets the expectations of today’s tenants and visitors.

Contact us today to schedule a consultation.