Grade Your Building’s Visitor Experience: A Report Card for Commercial Property Managers

Grade Your Building’s Visitor Experience: A Report Card for Commercial Property Managers 6 minute read \| Updated May 29, 2025
As a commercial property manager, the way your building accommodates visitors, tenants, vendors, and employees is a direct reflection of your commitment to modern, efficient, and welcoming property management. Use this article as a visitor experience report card to evaluate how well your building supports those who walk through its doors every day. Here’s a breakdown of the 8 key areas that define an exceptional visitor experience. Review each section to identify strengths and spot opportunities for improvement:
1) Building Entry & Lobby Experience First impressions matter. The lobby is the gateway to your property—and it should feel like a curated, branded experience. Look for: Digital welcome screens that reinforce your brand. Self-service check-in kiosks offering fast visitor registration, badge printing, and host notifications. Employee check-in tools that support hybrid scheduling and time tracking. Interactive directories that make it easy to find tenants and suites. Digital wayfinding with QR codes for mobile navigation. Emergency displays that communicate evacuation plans or alerts instantly. 2) Access Control & Security Security is essential—not intrusive. A secure environment that still feels accessible is the goal. Offer secure QR codes or PINs for pre-registered guests. Ensure live security camera integration where appropriate. Maintain detailed visitor/vendor logs. Provide delivery driver instructions at check-in points for seamless package handling. 3) Navigation & Guidance Help people get where they need to go—with confidence. Whether a visitor or employee, no one should feel lost inside your building. Install digital signage at key decision points. Use multi-floor kiosks with intuitive maps. Highlight ADA-compliant routes and searchable destination directories. 4) Workspace & Amenity Booking Today’s tenants need flexibility. Give them tools to book what they need, when they need it. Deploy kiosks for reserving rooms, desks, or gym access. Install digital screens outside rooms to show availability and QR codes for quick booking or extending time. 5) Communication & Announcements Stay connected, in real time. Ensure tenants and visitors stay informed about what matters. Use digital message boards in lobbies, elevators, and common areas. Display community news, upcoming events, and management updates. Push emergency alerts or maintenance notices immediately. 6) Hospitality & Engagement Make every visit enjoyable. Small touches go a long way in tenant satisfaction. Offer touchscreen ordering kiosks in cafés. Display shuttle schedules, transit info, and ride share pickup points. Highlight nearby events or building-hosted gatherings. Add live concierge chat for personalized support. 7) Deliveries & Package Handling Keep deliveries efficient and secure. Notify tenants with package pickup alerts. Provide locker access instructions at kiosks. Display driver directories and delivery protocols to reduce confusion. 8) Analytics & Operations (Back-End Essentials) Data drives smarter decisions. Give your property managers the tools to stay ahead. Use analytics to monitor visitor traffic and trends. Offer a centralized staff dashboard to manage directories, messages, and check-ins. Enable remote content management for all signage and systems. Final Grade: Is Your Building Visitor-Ready? Whether you scored an A+ across the board or found room for improvement, Navigo® is here to help you elevate your property's experience. Our expert team can work with you to enhance any area above, from cutting-edge check-in systems to dynamic communication networks and data-rich analytics. Ready to optimize your building’s visitor experience? Contact the Navigo® team today and let us help you deliver a modern, seamless, and engaging environment that meets the expectations of today’s tenants and visitors. Contact us today to schedule a consultation. Explore itouchinc.com for more information on our solutions or contact us for needs unique to your property or project.

6 minute read | Updated May 29, 2025

As a commercial property manager, the way your building accommodates visitors, tenants, vendors, and employees is a direct reflection of your commitment to modern, efficient, and welcoming property management. Use this article as a visitor experience report card to evaluate how well your building supports those who walk through its doors every day.

Here’s a breakdown of the 8 key areas that define an exceptional visitor experience. Review each section to identify strengths and spot opportunities for improvement:

1) Building Entry & Lobby Experience

First impressions matter. The lobby is the gateway to your property—and it should feel like a curated, branded experience. Look for:

Digital welcome screens that reinforce your brand.
Self-service check-in kiosks offering fast visitor registration, badge printing, and host notifications.
Employee check-in tools that support hybrid scheduling and time tracking.
Interactive directories that make it easy to find tenants and suites.
Digital wayfinding with QR codes for mobile navigation.
Emergency displays that communicate evacuation plans or alerts instantly.

2) Access Control & Security

Security is essential—not intrusive. A secure environment that still feels accessible is the goal.

Offer secure QR codes or PINs for pre-registered guests.
Ensure live security camera integration where appropriate.
Maintain detailed visitor/vendor logs.
Provide delivery driver instructions at check-in points for seamless package handling.

3) Navigation & Guidance

Help people get where they need to go—with confidence. Whether a visitor or employee, no one should feel lost inside your building.

Install digital signage at key decision points.
Use multi-floor kiosks with intuitive maps.
Highlight ADA-compliant routes and searchable destination directories.

4) Workspace & Amenity Booking

Today’s tenants need flexibility. Give them tools to book what they need, when they need it.

Deploy kiosks for reserving rooms, desks, or gym access.
Install digital screens outside rooms to show availability and QR codes for quick booking or extending time.

5) Communication & Announcements

Stay connected, in real time. Ensure tenants and visitors stay informed about what matters.

Use digital message boards in lobbies, elevators, and common areas.
Display community news, upcoming events, and management updates.
Push emergency alerts or maintenance notices immediately.

6) Hospitality & Engagement

Make every visit enjoyable. Small touches go a long way in tenant satisfaction.

Offer touchscreen ordering kiosks in cafés.
Display shuttle schedules, transit info, and ride share pickup points.
Highlight nearby events or building-hosted gatherings.
Add live concierge chat for personalized support.

7) Deliveries & Package Handling

Keep deliveries efficient and secure.

Notify tenants with package pickup alerts.
Provide locker access instructions at kiosks.
Display driver directories and delivery protocols to reduce confusion.

8) Analytics & Operations (Back-End Essentials)

Data drives smarter decisions. Give your property managers the tools to stay ahead.

Use analytics to monitor visitor traffic and trends.
Offer a centralized staff dashboard to manage directories, messages, and check-ins.
Enable remote content management for all signage and systems.

Final Grade: Is Your Building Visitor-Ready?

Whether you scored an A+ across the board or found room for improvement, Navigo® is here to help you elevate your property's experience. Our expert team can work with you to enhance any area above, from cutting-edge check-in systems to dynamic communication networks and data-rich analytics.

Ready to optimize your building’s visitor experience?

Contact the Navigo® team today and let us help you deliver a modern, seamless, and engaging environment that meets the expectations of today’s tenants and visitors.

Explore itouchinc.com for more information on our solutions or contact us for needs unique to your property or project.

Grade Your Building’s Visitor Experience: A Report Card for Commercial Property Managers