ITS Joins Beryl Institute’s PX Marketplace to Elevate Patient Experience

Interactive Touchscreen Solutions, Inc. (ITS)—developer of the Navigo® platform—has joined The Beryl Institute’s PX Marketplace, marking a significant milestone in its mission to transform patient and visitor interactions in healthcare environments (theberylinstitute.org).

Integration Within the PX Marketplace

Listed under the Digital Signage category of the PX Marketplace, ITS brings Navigo’s touchless and touchscreen technology to healthcare providers seeking smart, patient-centric solutions. This visibility connects ITS directly with Beryl’s community of patient experience (PX) leaders, fostering partnerships aimed at meaningful experience improvements in care settings.

Navigo®: A Digital Concierge for Patients

ITS’s integration highlights valuable use cases for patient-facing environments:

• Easy Check-In & Visitor Management
  Touchscreen kiosks streamline registration, badge printing, and wayfinding—freeing staff for vital patient care activities.

• Interactive Wayfinding
  Navigo displays interactive maps and facility directories in lobbies, directing patients and families to check-in, departments, and waiting areas with minimal stress .

• Patient Feedback & Digital Communication
  Digital signage offers real-time messaging, visitation schedules, FAQs, and surveys—supporting engagement and continuous feedback mechanisms.

Why This Collaboration Matters

• Alignment with PX Priorities: By joining Beryl’s marketplace, ITS aligns its offerings with the Institute’s standards for human-centered care and structured experience frameworks.

• Broader Engagement: ITS’s inclusion means greater exposure to healthcare facilities focused on evidence-based improvements in patient satisfaction and operational excellence.

• Integrated, Scalable Tech: Navigo’s cloud-based platform supports quick deployment, remote updates, multilingual content, and integrations with calendars, security systems, and directories—providing hospitals with a robust foundation for digital transformation.

Benefits for Patients and Staff

AudienceKey Benefits

Patients & Families: Faster check-in, intuitive navigation, timely information, and voice/multilingual support reduce stress and enhance clarity.

Staff & Administrators: Lower administrative load, improved communications, and centralized data reporting support better patient care.

Organizations: Reduced printing costs, consistent messaging, and scalable deployment align with operational goals and compliance mandates.

Best Practices for Implementing ITS Solutions

• Start with Key Areas: Introduce kiosks at lobbies and waiting rooms to maximize early impact.

• Ensure Accessibility: Use ADA-compliant hardware, multilingual content, and intuitive UX design.

• Integrate with Existing Systems: Connect with EMRs, building access, and calendaring systems to streamline workflows.

• Gather Real-Time Feedback: Use the system’s interactive features to deploy pulse surveys and Q&A, enabling on-the-fly service improvements.

By being part of The Beryl Institute’s PX Marketplace, ITS underscores its focus on enhancing the human experience of healthcare—supporting both operational efficiency and compassionate, patient-centered care. Hospitals and health systems looking to enrich their visitor engagement initiatives can now confidently explore Navigo's touchless, interactive solutions through Beryl’s trusted platform.

For more information request a demo or visit the ITS listing on The Beryl Institute’s PX Marketplace.