F.A.Q. - Interactive Touchscreen Solutions
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F.A.Q.

Here's What You Need to Know

Can we update the information ourselves?

Yes. Navigo comes with the ViewPoint™ Editors which allow you to update the data and wayfinding information displayed on Navigo. During the initial installation, we provide administrative training on how to use the ViewPoint™ Editors. On the spot web training is also available during regular business hours.


Are the systems reliable?

Yes. Hardware provided by Interactive Touchscreen Solutions, Inc. for use with Navigo are brand name off-the-shelf components. All hardware components include a full service on-site maintenance plan during the first install year. Coupled with Navigo's AutoAlert™ remote monitoring software, we routinely monitor all Navigo installations for preventive measures and are notified of any systems failure.


How many kiosks or stations will I need?

This is typically determined by traffic flow, not square footage. The most effective Navigo kiosks are located in areas where your main visitor traffic flows. Example locations include main entrances/lobby, breezeways, entrances connected to parking garages, and waiting areas. The content of your Navigo system will also help determine the number of stations you'll need. For example, if you are providing health and educational information, we would recommend placing a kiosk in each waiting room.


Can Navigo be connected to our existing data resources?

Yes. Navigo's open architecture allows for easy integration with existing data sources to routinely retrieve information to auto populate the Navigo database. For example, if your events calendar or tenant data is currently being maintained in a third party application (i.e. SQL, Outlook, ResSched, or SchedulerPlus), Navigo can integrate with this application to pull the necessary information, thus avoiding redundant data entry. This auto-retrieval process is encouraged if data sources exist.


How does a Touchscreen work?

A touchscreen works using three main components: a touch sensor, a controller, and a software driver. The touchscreen is an input device, so it needs to be combined with a display and a PC or other device to make a complete touch input system.


What is Wayfinding?

Wayfinding is an industry accepted term referring to the "process in which we direct visitors". Wayfinding is typically addressed using signage and personnel to help communicate directions through a facility.