The Fire Department of New York is known worldwide. When they needed a touchscreen system to help engage visitors and gather their information at their Fire Zone location, they contacted Interactive Touchscreen Solutions, Inc.

ITS created two kiosks for the department’s Fire Zone, one in the front lobby area and on in the retail area. Each customized wall-mounted kiosk is equipped with speakers and keyboards so users can view and participate in various presentations shown.

FDNY’s main screen buttons provide a variety of information, questions, videos and other content to enhance the visitor experience.  The purpose of each button is to eventually gather specific contact information from the visitor in order to build FDNY Fire Zone’s mailing list.

ITS’s Navigo Software helps the department gather information on a regular basis, such as how often people are viewing the kiosk in general and how many people are going to specific pages. FDNY personnel can use the editing software at any time to change the presentations on the kiosk for specific information or seasons.

© 2010 Interactive Touchscreen Solutions, Inc.