F.A.Q.

  • “ I am very pleased with the equipment, service and support. ”

    Kevin Carter, Carter Commercial Group

  • “ We have had our touchscreen service for four years, and I only wish all of my suppliers were as reliable, efficient and friendly as the staff at ITS, Inc. We rarely have problems with our directories but when we do, I know that the knowledgeable, get-it-done team on site and at headquarters will get it resolved in no time. I think the best thing that can be said of a supplier is that they make your job easier and more pleasant. ITS,Inc. does just that. ”

    Richard Falk, Kew Management, Inc.

  • “ We recently upgraded our building lobbies and chose Interactive Touchscreen Solutions, Inc. as supplier of our new digital signage directories. ITS, Inc. guided us creatively, consistently delivered quality customized workmanship and has always been available to answer questions and concerns. We wholeheartedly recommend ITS, Inc. to any entity interested in innovative digital signage. ”

    Margo Bendery, DTZ

  • “ The ITS, Inc. team is the best! Not only do they offer a great product, but they provide excellent customer service. We highly recommend them. ”

    Shantel DeShazier, Onyx Property Management, LLC

  • “ Our building’s main lobby directory runs very smoothly with the Navigo system. But, when we need help with a particular promotion, ITS, Inc. never lets us down! ”

    Vincent Heise, Hicks Ventures

  • “ We are pleased to be able to use our Navigo system as a directory as well as a scrolling display, providing building information to our tenants and guests. The Interactive Touchscreen Solutions team is easily accessible and very helpful when we are in need of customer support. ”

    Santana Wilcox, Parkway Realty Services

  • “ Our facility required a highly customized system. ITS was able to accommodate our many requirements to deliver a truly outstanding system. ”

    Jeff White, CHRISTUS St. Michael Health System

  • “ We have been working with ITS for several years and their customer service has been outstanding! ”

    Monique Brice, Transwestern

  • “ I’ve had a Navigo touchscreen installed for about a year now. The system has been great but the customer service and technical support at Interactive Touchscreen Solutions is even better! ”

    Jason May, Saul Centers, Inc.

Can we update the information ourselves?

Yes. Navigo comes with the ViewPoint™ Editors which allow you to update the data and wayfinding information displayed on Navigo. During the initial installation, we provide administrative training on how to use the ViewPoint™ Editors. On the spot web training is also available during regular business hours.


Are the systems reliable?

Yes. Hardware provided by Interactive Touchscreen Solutions, Inc. for use with Navigo are brand name off-the-shelf components. All hardware components include a full service on-site maintenance plan during the first install year. Coupled with Navigo's AutoAlert™ remote monitoring software, we routinely monitor all Navigo installations for preventive measures and are notified of any systems failure.


How many kiosks or stations will I need?

This is typically determined by traffic flow, not square footage. The most effective Navigo kiosks are located in areas where your main visitor traffic flows. Example locations include main entrances/lobby, breezeways, entrances connected to parking garages, and waiting areas. The content of your Navigo system will also help determine the number of stations you'll need. For example, if you are providing health and educational information, we would recommend placing a kiosk in each waiting room.


Can Navigo be connected to our existing data resources?

Yes. Navigo's open architecture allows for easy integration with existing data sources to routinely retrieve information to auto populate the Navigo database. For example, if your events calendar or tenant data is currently being maintained in a third party application (i.e. SQL, Outlook, ResSched, or SchedulerPlus), Navigo can integrate with this application to pull the necessary information, thus avoiding redundant data entry. This auto-retrieval process is encouraged if data sources exist.


How does a Touchscreen work?

A touchscreen works using three main components: a touch sensor, a controller, and a software driver. The touchscreen is an input device, so it needs to be combined with a display and a PC or other device to make a complete touch input system.


What is Wayfinding?

Wayfinding is an industry accepted term referring to the "process in which we direct visitors". Wayfinding is typically addressed using signage and personnel to help communicate directions through a facility.